Monitor and analyze your support ticket operations with SysRI CRM's Ticket Dashboard. This comprehensive analytics platform provides interactive charts, real-time filtering, and detailed ticket management capabilities to optimize your support team's performance and customer satisfaction.
The Ticket Dashboard features a comprehensive suite of interactive charts that provide deep insights into your support operations:
- Visualization: Donut chart showing ticket status breakdown
- Data: Open, Closed, In Progress, and other statuses
- Features: Click interactions, percentage displays, color coding
- Insights: Quick overview of ticket resolution status
- Visualization: Horizontal bar chart of priority levels
- Data: High, Medium, Low, and Critical priorities
- Features: Color-coded priority levels, count displays
- Insights: Identify priority distribution and workload
- Visualization: Line chart showing ticket trends over time
- Data: Daily, weekly, or monthly ticket creation patterns
- Features: Smooth curves, area fills, dual-axis support
- Insights: Track ticket volume trends and seasonality
- Visualization: Stacked horizontal bars by assignee
- Data: Open vs. Closed tickets per team member
- Features: Stacked visualization, performance comparison
- Insights: Team member workload and efficiency analysis
- Visualization: Hierarchical tree showing tickets by company
- Data: Company breakdown with individual tickets
- Features: Expandable nodes, drill-down capability
- Insights: Customer concentration and support distribution
- Visualization: Donut chart with center percentage display
- Data: Closed vs. Open ticket ratio
- Features: Center text display, percentage calculations
- Insights: Overall support team efficiency metrics
- Visualization: Single bar showing average comments per ticket
- Data: Mean comments across all tickets
- Features: KPI-style display, value highlighting
- Insights: Customer engagement and support complexity
- Draggable Layout: Reorder charts by dragging and dropping
- Expandable Views: Click to expand charts in full-screen overlay
- Interactive Elements: Click on chart elements for detailed information
- Responsive Design: Charts adapt to different screen sizes
- Real-time Updates: Charts update automatically with data changes
- Persistent Layout: Chart order saved in user preferences
Powerful filtering capabilities to focus on specific ticket data:
- Global Search: Search across ticket titles and content
- Real-time Filtering: Results update as you type
- Case-insensitive: Search works regardless of capitalization
- Tooltip Guidance: Helpful search suggestions
- Last 1 Day: View very recent tickets
- Last 7 Days: Weekly overview (default)
- Last 14 Days: Bi-weekly analysis
- Last 1 Month: Monthly trends
- Last 3 Months: Quarterly analysis
- Last 6 Months: Semi-annual review
- Last Year: Annual performance review
- Chart Synchronization: All charts update with filter changes
- Data Consistency: Filtered data applied across all visualizations
- Performance Optimization: Efficient data filtering and rendering
- Visual Feedback: Clear indication of active filters
Comprehensive ticket listing with detailed information and interactive features:
¶ Column Structure
- ID: Unique ticket identifier
- Title: Ticket title with word wrapping and tooltips
- Status: Current ticket status (Open, Closed, In Progress)
- Priority: Priority level (High, Medium, Low, Critical)
- Category: Ticket categorization
- Severity: Impact level assessment
- Assignee: Assigned team member
- Created At: Ticket creation timestamp with formatting
- Updated At: Last modification timestamp
- Sortable columns: Click headers to sort by any field
- Filterable data: Filter tickets by any column
- Row selection: Single row selection for actions
- Pagination: Navigate through large ticket sets
- Word wrapping: Long text content wraps naturally
- Tooltips: Hover for full content on truncated text
- Date formatting: Consistent timestamp display
- Status indicators: Visual status representation
- Priority coding: Color-coded priority levels
- Responsive layout: Columns adapt to content length
Comprehensive action toolbar for managing your dashboard:
- Enable/Disable Edit Mode: Toggle chart editing capabilities
- Chart Expansion: Expand charts to full-screen view
- Layout Management: Drag and drop chart reordering
- Data Refresh: Update ticket data from server
- Lock/Unlock Icons: Visual indication of edit state
- Drag Handles: Clear drag targets for chart reordering
- Expand Buttons: Chart expansion controls
- Layout Persistence: Save custom chart arrangements
- Edit Mode Toggle: Switch between view and edit modes
- Selection-dependent: Some actions require specific selections
- Confirmation dialogs: Destructive actions show confirmation
- Success feedback: Toast notifications for completed actions
Advanced analytics and performance tracking capabilities:
- Ticket Volume Analysis: Track ticket creation trends
- Resolution Time Tracking: Monitor time to resolution
- Assignee Performance: Compare team member efficiency
- Customer Distribution: Analyze support demand by company
- Time-based Patterns: Identify seasonal or cyclical trends
- Status Progression: Track ticket status changes over time
- Priority Distribution: Monitor priority level patterns
- Category Analysis: Understand support request types
- Workload Distribution: Balance work across team members
- Bottleneck Identification: Find areas needing attention
- Efficiency Metrics: Measure support team performance
- Customer Impact: Assess support quality and satisfaction
- Live Data Updates: Real-time chart and grid updates
- Performance Alerts: Identify issues as they arise
- Trend Detection: Automatic pattern recognition
- Proactive Management: Early warning systems
Complete chart customization and management system:
- Modular Design: Each chart defined as a separate component
- Dynamic Loading: Charts loaded based on user preferences
- Extensible Architecture: Easy addition of new chart types
- Performance Optimization: Efficient chart rendering
- Draggable Interface: Intuitive drag-and-drop reordering
- Grid Layout: Responsive grid system for chart arrangement
- Persistent Storage: Save layout preferences in user settings
- Default Configurations: Pre-configured chart arrangements
- Color Schemes: Consistent color coding across charts
- Size Options: Adjustable chart dimensions
- Legend Positioning: Customizable legend placement
- Tooltip Configuration: Detailed information on hover
- Full-screen Overlay: Expand charts for detailed analysis
- Interactive Elements: Enhanced interactions in expanded view
- Responsive Scaling: Charts adapt to overlay dimensions
- Quick Return: Easy navigation back to dashboard
- Real-time Updates: Automatic data refresh and synchronization
- Error Handling: Graceful error display and recovery
- Loading States: Visual feedback during data operations
- Caching: Efficient data storage and retrieval
- Responsive Design: Works on desktop and mobile devices
- Dark Mode Support: Compatible with dark/light themes
- Keyboard Navigation: Full keyboard accessibility
- Tooltips: Helpful hints for all interactive elements
- Toast Notifications: User feedback for all operations
- Store Integration: Uses Pinia store for state management
- Component Integration: Seamless integration with other modules
- API Integration: RESTful API communication
- Preference Management: User-specific settings and layouts
- Chart Animation: Smooth transitions and interactions
- Data Export: Export chart data for external analysis
- Print Support: Print-friendly chart layouts
- Accessibility: Screen reader and keyboard navigation support
- Chart Optimization: Use the time range filter to focus on relevant data periods
- Layout Customization: Arrange charts based on your most important metrics
- Performance Monitoring: Regularly review assignee performance charts
- Trend Analysis: Use time series charts to identify patterns and seasonality
- Customer Focus: Monitor company distribution to understand support demand
- Priority Management: Use priority charts to balance workload effectively
- Efficiency Tracking: Monitor closure ratios to measure team performance
- Interactive Exploration: Click on chart elements for detailed drill-down analysis
- Enable edit mode using the lock/unlock button
- Drag charts to arrange them in your preferred order
- Use the expand button to view charts in full-screen
- Apply time range filters to focus on relevant data
- Save your layout preferences automatically
- Review the closure ratio chart for overall efficiency
- Check assignee performance for workload distribution
- Analyze priority distribution to identify bottlenecks
- Use time series charts to spot trends and patterns
- Drill down into specific companies or categories
- Use the stacked assignee chart to compare team members
- Monitor average comments to assess support complexity
- Track status distribution to understand workflow
- Identify high-priority tickets requiring attention
- Use company distribution to balance customer support
- Reorder charts based on your priorities
- Use search filters to focus on specific tickets
- Apply time ranges for different analysis periods
- Expand charts for detailed examination
- Save your preferences for consistent experience
By effectively leveraging the Ticket Dashboard, you can gain deep insights into your support operations, optimize team performance, and improve customer satisfaction. The interactive charts and comprehensive filtering capabilities ensure you can analyze your data from multiple perspectives and make informed decisions to enhance your support services.